I never sent any letter to Germany, only to UK. However that letter was redirected (I don't know where), but did end up being scanned & added to my case.Do you think that your letter to the DR in the UK had any effect?You said you sent letters to both UK and German addresses. Do you think it was the UK one that had your letter scanned onto the solutioncenter/support case? Or, most likely, the german one?No, none whatsoever. My letter was scanned and added to my "support" case and no action taken.
However, I created a new support case with the subject: Pay me the £xxx you owe me and close my account. and a couple of days later they acknowledged as follows: We forwarded your account termination to our internal team for further assistance. You will receive an update for this request directly from the team..
They still haven't closed my a/c however. But they have paid me for Jul, Aug, and now Sep, so I'm hoping to get Oct (my last month of trading) in Jan.
I just hate the idea of posting to the support case because they just charge $$$. But if writing to them has the exact same effect then I may as well post into the solution centre - then reject the invoice they send for the support fee.
Last time I opened a support case their bot said that the message had been passed to the relevant department. Then the bot came back every 2 days saying "We still haven't heard from the relevant department" and the $$$'s went up. After that happened a few times I closed the case myself because nothing was ever going to happen.
I don't accept any subscription or support charges because I rejected the 16 Oct contract, although they have still deducted for both on my Oct sales statement.
Statistics: Posted by uk_drmc_customer — Sun Dec 15, 2024 4:27 pm