Many thanks for the extra advice and clarification! A very good point and I would indeed agree with you and we corrected the wording in our communication already. There was a lot of discussion here and at LinkedIn about the chargeback fee, so that's why I probably made that mixup. If there is indeed no chargeback fee via the credit card company involved (frankly, we have to check), all the better!Maybe this will be of help to you: You have a conceptual mixup here I think. You do refunds. Chargebacks are forcefully invoked by users through their credit card company, e. g. if they think the transaction was unwarranted. Only for the latter the now USD20 chargeback fee applies. It does not apply to refunds!
Here is what this also shows - in 22 years we've been doing this we rarely ever were asked for cancelation/refunds orders, and we always confirmed any cancellation request immediately. Not a single question asked. In these singular instances it was many times us who offered - look, if you are not happy with how the software works for you, we will just refund, not a problem at all. We simply never has any significant percentage of refunds to do and this probably explains why I would not even know the English terminology correctly.
So, really, I much appreciate that you pointed this out, because it is important to us that the wording is correct.
Oliver
Statistics: Posted by OliverDocklight — Fri Oct 25, 2024 7:24 am